Contact / FAQ

Location & hours

Sat - Thur: 11AM - 7PM

Fri: Closed

FAQ

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.

We accept payments from major credit card companies like Visa, Mastercard, and American Express.

Depending on availability of product, production time can be anywhere from 3-21 days based on the complexity of the design.
Once ready to ship:
- GCC shipping can take 2-4 business days.
- Global Shipping can take 5-7 business days
We offer free shipping for all GCC countries.
For all other International zones, a flat BHD20 shipping fee is applied at checkout.
Shipping is free of charge for GCC countries, and a flat BHD20 charge is applied for all other international zones

Yes, we ship our products almost all over the globe.
A full list of all of our shipping areas can be found here.

If your country or region is not mentioned, we are not able to ship to it.

All our products are subject to quality control.

Our warranty provides a guarantee against manufacturer defects.

The guarantee covers any manufacturing, design, or material defect. Please notify us within 1 week of noticing any defects.

It does not cover blows, improper use, or other issues that are not attributable to a design defects.
No warranty beyond the 1 week period is applicable.

In the case of size adjustments, an applicable fee can be arranged, contact us for more details.

- Only use Dry cleaning for all Nesma Studio pieces
- Avoid using steamer completely, fabrics are delicate and will be ruined
- Use only iron, and make sure it's low heat.
- Do not steam or iron over the trims, handwork or embroidery
- Do not alter the pieces elsewhere as the handwork will unravel when not handled by a specialist

Due to the "made to measure" nature of our brand, no refunds cannot be offered beyond 24 hours of ordering.
Our tailoring process includes creating patterns & cutting fabrics specifically to our client's sizes.
Once that process begins, the fabric loss cannot be used in any other order.
In the case of a design defect, we will pay for shipping costs back & forth to the client.
If the client wants the size adjusted, shipping fees will be calculated as part of the applicable fee for size adjustments.

We encourage clients to send us accurate measurements taken by a professional.
In the case of wrong sizing from our production team, we can make the adjustments free of charge